Bk9bet Privacy Policy — Our Commitment to Protecting Your Data

1 Introduction

Bk9bet is an online betting and gaming platform based in Bangladesh. We understand that when you share your personal information with us, you're placing your trust in us. In recognition of that trust, bk9bet has developed this Privacy Policy — written in plain language to explain what data we collect, why we collect it, how it's used, and how much control you have over it.

This policy applies to all users — those who browse the bk9bet website, those who use the mobile app, and registered members who place bets. If anything in this Privacy Policy is unclear, or you want to know how it applies to your specific situation, our support team is always ready to help.

2 What Information Do We Collect?

Bk9bet only collects information that is necessary to deliver its services properly — no unnecessary data is requested. Data is collected in two ways: what you provide directly, and what is collected automatically from your usage.

• Passwords are never stored in plain text — only in hashed format
• Full debit/credit card numbers are never stored on bk9bet's servers
• We never ask for or collect your bKash/Nagad PIN

3 Why Is Your Data Used?

Bk9bet uses your information only for specific, clearly defined purposes — never for vague or unnecessary reasons. The main purposes are outlined below:

Bk9bet may use your information to send you promotions — but only with your consent and strictly for bk9bet's own offers. All marketing emails or SMS messages will always include an "Unsubscribe" or "Opt Out" option.

4 Who is your data shared with?

Bk9bet never sells your data. In certain specific circumstances, however, limited information may need to be shared with particular third parties — always to the minimum extent necessary and under strict confidentiality agreements.

• Payment Processors: Only the minimum information required to process transactions is shared with bKash, Nagad, and banks
• Identity verification provider: An approved verification provider for the KYC process — used solely for identity document verification
• Security Auditors: Third-party organisations that conduct platform security testing — they have no access to personal data
• Law Enforcement: Only when required by court order or legal obligation — not under any other circumstances
• Cloud Services: International-standard cloud servers are used for data storage — they are bound by contract and cannot use your data

5 Security measures

Bk9bet uses multiple layers of security to protect your data. Each layer operates independently, so if one layer is compromised, the others continue to provide protection.

6 Cookies Policy

Bk9bet uses cookies on its website and app. Cookies are small data files stored on your browser or device. They help improve your experience — for example, by remembering your login state or saving your preferred language.

Optional cookies can be turned off from your account settings or your browser's cookie settings. However, disabling essential cookies will affect login and general platform functionality.

7 Your Rights

You have several important rights regarding your personal data held by bk9bet. These rights are recognised under international data protection laws, and bk9bet is committed to upholding them.

8 How Long Is Your Data Retained?

Bk9bet does not retain your data indefinitely. Each type of information has a defined retention period — once that period expires, data is automatically deleted or anonymized.

• Account Information: For the duration of account activity + 5 years after closure (for legal purposes)
• Transaction Records: 7 years — as required by international financial regulators
• Betting history: 5 Years — For Dispute Resolution
• KYC Documents: Up to 5 Years
• Customer Support Conversations: 3 years
• Analytics & Cookie Data: 1–2 years
• Inactive Accounts: A warning is sent after 12 months of inactivity; if no action is taken within 30 days, the account is suspended

9 Protection of Minors' Data

Bk9bet strictly prohibits anyone under the age of 18 from using the platform. Age is verified at registration, and a national ID may be requested if there is any doubt.

Any account found to belong to a minor will be immediately closed and all associated personal data will be permanently deleted. If a parent or guardian has concerns, please contact us right away at support@bk9bet.net.

10 Policy Updates & Contact

Bk9bet reviews this privacy policy on a regular basis. Updates may occur due to changes in law, the addition of new services, or security improvements. Registered members will be notified by SMS and email at least 7 days before any significant changes take effect.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. If you do not agree, you may request account closure — and any remaining balance will be refunded.